Operational support tailored to your specific needs
Your deployment project
Publisher of the Grimoires software, Terenui supports all its clients in the implementation of the chosen solution.
The scoping study at the launch of the project makes it possible to define the deployment approach and to set the timetable, organization and common objectives.
For each theme (infrastructure, interoperability, biomedical connectivity, etc.) and for each job profile, a team is formed, bringing together representatives from the establishment and Terenui experts.
The first objective of the deployment is the transfer of skills to the team of internal referents, who will become the first points of contact for users after production and therefore the internal guarantors of the sustainability of the tool.
Framing study
- Context analysis
- Detailed planning
Realization
- Training of referents
- Setting
- Integration into the HIS
- Infrastructure-security
Validation
- Tests-validation
- Adaptations
- User training
Put into production
- Accompaniement
- Support
Priority is given to user satisfaction and efficiency.
The Grimoires Critical Care software is flexible and customizable according to the practices of each department.
The deployment process therefore includes configuration training and in-depth workshops to ensure users' ownership of the software. The use of the tool is thus aligned as closely as possible with business practices and procedures.
Terenui can provide a pre-configured base so that each establishment can benefit as much as possible from the experience of previous deployments and secure the configuration phase.
Setting and training
One of the main advantages of Grimoires software is its ergonomics and intuitive nature. This makes training and appropriation by teams easier.
The development of interfaces with the rest of the HIS and the connection with biomedical equipment
The deployment process includes planning the integration into the Hospital Information System and the development of the necessary half-connectors.
Terenui has developed unparalleled expertise in interoperability to streamline and secure information exchange within the hospital via a specific module, Grimoires Express. Grimoires Express also ensures the connection with the biomedical equipment used.
Maintenance / assistance / support
In addition to corrective and evolutionary maintenance, Terenui offers customers the possibility of subscribing to a Support service:
- Working days option
- 7 days a week option
- 24 hour option
The Support service includes a web-based ticketing service and a telephone hotline. The telephone platform is operated directly by Terenui experts.
